Here's the whole journey: your customer messages you, ChatAunty handles the conversation and the booking, your calendar fills up, and your team is kept in the loop.
① What your customer experiences
On WhatsApp, Instagram or Facebook — whenever it suits them, day or night.
It answers questions about your services, prices and what times are free.
It finds a real open slot, confirms the appointment, and remembers their name.
So they actually turn up — fewer no-shows, less back-and-forth for you.
Serene Touch Spa
online · replies instantly
② Behind the scenes
Reads the message and works out what the customer actually wants.
Looks at your real opening hours and who's free at that time.
Picks an available team member and balances everyone's day.
Tells the assigned staff and the manager straight away.
③ For you and your team
See the whole day at a glance — every appointment, every staff member, live.
Staff get their own schedule and a heads-up whenever something changes.
Reassign, reschedule, mark staff off, or take over a chat yourself when needed.
Try the live demo, then talk to us — we'll have ChatAunty answering your messages within days.