Let's get you set up
Before our quick 30–45 minute setup call, please get these few things ready. Nothing technical — we handle all of that together. You just need a few things on hand.
You'll never share a password with us. During the call you approve everything yourself, on your own phone.
📱A phone number for WhatsApp
ChatAunty answers your customers on WhatsApp, so it needs a number to use — one that is not currently used in the normal WhatsApp app(a spare SIM, a new number, or one you're happy to dedicate to bookings). Have that phone nearby on the call — a verification code is sent to it by SMS.Not sure which number? Tell us and we'll help you decide.
💆Your services & prices
A list of each service name (e.g. Swedish Massage, Hydra-Boost Facial), how long it takes (e.g. 60 or 90 min), and the price. A photo of your menu or price list is perfectly fine.
🕘Your opening hours
What time you open and close each day of the week, and any days you're closed.
👥Your team (optional)
If you'd like bookings assigned to specific staff: their names and WhatsApp numbers (so they get notified), and who's the manager. You can start with just yourself and add staff later.
📸Instagram / Facebook (optional)
To also answer Instagram DMs or Facebook Messenger, be able to log in to that accountduring the call (you tap "Allow" — we never see your password). Your Instagram should be a business account linked to your Facebook Page.WhatsApp alone is a great place to start — add these anytime.
What happens on the call
- We connect your WhatsApp (and Instagram/Facebook if you want).
- We load your services, prices and hours.
- We do a live test — you message your own number and watch ChatAunty reply and book.
- We give you your manager login so you can see your calendar anytime.
Questions before the call? Just message us. 💬
Chat with us on WhatsApp